Q: When is payment charged to my credit/debit card?
When placing your order the system will take a pre-authorisation for the total amount but this will not actually be taken from your account until we ship the item to you.
Q: Can you send me a catalogue with all your products in?
Unfortunately, we do not currently have a catalogue. Items can be found on our website, www.gardenhub.co.uk, If you have any questions please call our customer care team on 0113 320 0890.
Q: Do I need to be in when my order arrives or can this be left somewhere?
Yes, All deliveries from www.gardenhub.co.uk will need to be signed for. When placing an order you can choose a suitable day for delivery. Ideally, if you could stay at home on the date selected. If this is not possible or you have to go out please call 0113 320 0890 where one of our friendly advisor’s will be able to help.
Q: What haulier do you use to deliver?
We send all bulk bags and carry packs out via a national pallet network. In each different county, the pallet networks are owned by individual franchisees so we cannot guarantee which company your order will arrive with. You would prefer to know we can find out for you once the order has been processed. Please call 0113 320 0890 or email email@example.com
Q: Can I track my order?
Once your order is despatched from our warehouse, you will be sent a confirmation email which will provide a tracking number and a relevant website to visit in order to track your order. Please note however that you may not be able to track your order immediately as time needs to be allowed for your order to leave our warehouse and be checked in at the courier depot. Also, for orders being sent with Royal Mail, unfortunately there is no way of tracking these items.
Q: Do you offer a weekend delivery? And if so how much extra will this cost me?
Saturday delivery can be arranged at the checkout and depending on your postcode the additional charge will be individually calculated. A Saturday delivery charge is applicable for each item ordered and is not charged as a consignment as a whole. This is due to the increased transport costs involved with a weekend delivery.
Q: I live outside the UK, can you let me know how much shipping would be for a particular item?
Due to the weight of our items we cannot send any item outside the United Kingdom Mainland.
Q: How much do you charge for delivery?
By entering your postcode onto our website this automatically calculates the total cost of items including any VAT and delivery charges. By doing this we keep things simple and also don’t hide away any hidden charges. The price you see is the price you pay.
Q: Do you keep all your items in stock?
All items displayed on our site are in stock. If for any reason once an order is placed and we have any problems with stock our customer care team will either call or email with a full update within a couple of hours.
Q: Can we collect items?
Due to the weight of items we do not offer a collection service To pass on the best possible prices on a lot of aggregate related items we ship direct from the quarries.
Q: What payment options do you accept?
Our website will process orders from any debit or credit card along with PayPal payments. If you wish to pay with Amex (American Express) please make your payment with PayPal. If you experience any problems during the payment process our sales line is open from 9am- 5pm Monday to Friday. Please call 0113 320 0890.
Q: What time are you phone lines open from?
Our phone lines are open 9am – 5pm, Mon – Fri. Our customer service team will aim to help you as much possible. To email customer services, firstname.lastname@example.org
Q: Are there any restrictions to delivery that I need to be aware of?